Onfido incident

Qualified Electronic Signature failures

Resolved after 1 hour 38 minutes, affecting QES, on September 2, 2025.

monitoring Sep 02, 2025, 11:22 PM UTC

The maintenance is over. Service has resumed.

Started
Sep 02, 2025, 10:00 PM UTC
Resolved
Sep 02, 2025, 11:38 PM UTC
Duration
1h 38m
Detected by Pingoru
Sep 02, 2025, 10:00 PM UTC

Affected components

QES

Update timeline

  1. identified Sep 02, 2025, 10:37 PM UTC

    Our third-party provider is performing maintenance. All Qualified Electronic Signature capture tasks are stuck in progress. Potential interruption expected up until 00:00 UTC

  2. monitoring Sep 02, 2025, 11:22 PM UTC

    The maintenance is over. Service has resumed.

  3. resolved Sep 02, 2025, 11:38 PM UTC

    This incident has been resolved. QES tasks are being processed as normal.

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