Onfido incident

Classic dashboard results latency

Resolved after 37 minutes, affecting Dashboard, on September 13, 2025.

monitoring Sep 13, 2025, 07:00 PM UTC

A fix has been implemented. The team is now monitoring the performance and ensuring the correct propagation of all check results.

Started
Sep 13, 2025, 06:57 PM UTC
Resolved
Sep 13, 2025, 07:34 PM UTC
Duration
37m
Detected by Pingoru
Sep 13, 2025, 06:57 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Sep 13, 2025, 06:57 PM UTC

    We've identified latency updating classic dashboard results around 18:00 UTC.

  2. monitoring Sep 13, 2025, 07:00 PM UTC

    A fix has been implemented. The team is now monitoring the performance and ensuring the correct propagation of all check results.

  3. resolved Sep 13, 2025, 07:34 PM UTC

    This incident has been resolved.

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