OneSignal incident

Apple push notifications failing in about 3% of cases

Resolved after 2 hours 4 minutes, affecting Push, on August 4, 2026.

monitoring Aug 04, 2026, 06:46 PM UTC

We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 20 minutes.

Started
Aug 04, 2026, 05:20 PM UTC
Resolved
Aug 04, 2026, 07:24 PM UTC
Duration
2h 4m
Detected by Pingoru
Aug 04, 2026, 05:20 PM UTC

Affected components

Push

Update timeline

  1. investigating Aug 04, 2026, 05:20 PM UTC

    What’s happening: Apple push notifications are failing in about 3% of cases. "Unknown delivery error" or "APNS failed to provide a response" error responses may be seen. Who’s affected: • Customers using Apple Push Notifications Current Status: We are investigating the issue and will provide an update in 20

  2. identified Aug 04, 2026, 06:45 PM UTC

    We have identified the root cause and are working towards a resolution. There was a slight change in how Apple's push notification connections work. We will provide another update in 20 minutes.

  3. monitoring Aug 04, 2026, 06:46 PM UTC

    We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 20 minutes.

  4. resolved Aug 04, 2026, 07:24 PM UTC

    The issue has been resolved. All impacted systems are now operating normally.

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