OneSignal incident

Database incident - impacting app IDs starting with e

Resolved after 24 minutes, affecting APIs & SDK Endpoints and Dashboard / UI, on September 30, 2026.

resolved Sep 30, 2026, 09:12 AM UTC

We experienced a database issue that affected our customers. It only impacted apps which IDs start with e. The team has resolved the incident, and traffic is back to normal.

Started
Sep 30, 2026, 08:48 AM UTC
Resolved
Sep 30, 2026, 09:12 AM UTC
Duration
24m
Detected by Pingoru
Sep 30, 2026, 08:48 AM UTC

Affected components

APIs & SDK EndpointsDashboard / UI

Update timeline

  1. investigating Sep 30, 2026, 08:48 AM UTC

    We're investigating the incident

  2. monitoring Sep 30, 2026, 09:07 AM UTC

    We've identified the problem and applied a fix. Traffic is being restored.

  3. resolved Sep 30, 2026, 09:12 AM UTC

    We experienced a database issue that affected our customers. It only impacted apps which IDs start with e. The team has resolved the incident, and traffic is back to normal.

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