OneSignal incident
Message events on user and subscription profiles slow and timing out
Resolved after 40 minutes, affecting Dashboard / UI, on July 30, 2026.
What’s happening: Loading message events on the user and subscription profiles is timing out. Who’s affected: • Some customers may experience slow load times or timeouts when loading message events on the user profile Current Status: We are investigating the issue and will provide an update in 30 minutes
Affected components
Update timeline
- investigating Jul 30, 2026, 04:52 PM UTC
What’s happening: Loading message events on the user and subscription profiles is timing out. Who’s affected: • Some customers may experience slow load times or timeouts when loading message events on the user profile Current Status: We are investigating the issue and will provide an update in 30 minutes
- resolved Jul 30, 2026, 05:32 PM UTC
The issue has been resolved. All impacted systems are now operating normally.
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