Resolved after 1 day 7 hours, affecting Journeys and Integrations, on July 16, 2026.
The issue has been resolved. All impacted systems are now operating normally. Event streams, data export integration, and journeys are all functioning normally now.
Affected components
Update timeline
- investigating Jul 16, 2026, 03:32 PM UTC
What’s happening: Journeys processing is delayed Who’s affected: • All customers using the Journeys feature Current Status: We are investigating the issue and will provide an update in 15 minutes.
- investigating Jul 16, 2026, 03:45 PM UTC
What’s happening: Journeys processing is delayed Who’s affected: • All customers using the Journeys feature Current Status: We are investigating the issue and will provide an update in 15 minutes
- identified Jul 16, 2026, 04:11 PM UTC
We have identified the root cause and are working towards a resolution. We will provide another update in 20 minutes
- monitoring Jul 16, 2026, 05:10 PM UTC
We have applied fixes. • Journeys is 30-45 minutes delayed • Message event segments could take ~45 minutes to come online
- monitoring Jul 16, 2026, 06:27 PM UTC
In addition to Journeys and Message Event segment delays, Webhook delivery delays are currently ~1.2h. We will provide another update in 20.
- monitoring Jul 16, 2026, 07:46 PM UTC
We continue to experience performance delays as more resources are added to our systems.
- monitoring Jul 16, 2026, 11:15 PM UTC
We continue to monitor the system as data gets replicated across additional resources.
- resolved Jul 17, 2026, 04:00 AM UTC
The issue has been resolved. All impacted systems are now operating normally.
- monitoring Jul 17, 2026, 05:03 PM UTC
We are monitoring the system as data gets replicated across additional resources.
- monitoring Jul 17, 2026, 08:52 PM UTC
We are currently adding more resources, but we aware we are experiencing event streams and data export integration delays.
- monitoring Jul 17, 2026, 10:12 PM UTC
We are currently adding more resources, but we aware we are experiencing journeys, event streams and data export integration delays.
- resolved Jul 17, 2026, 11:06 PM UTC
The issue has been resolved. All impacted systems are now operating normally. Event streams, data export integration, and journeys are all functioning normally now.
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