OneSignal incident

Message Delivery - Delayed inteligent/timezone notification deliveries

Resolved after 30 minutes, affecting Push and Email and 1 more, on June 17, 2026.

resolved Jun 17, 2026, 06:55 AM UTC

We have applied a mitigation that resolves the impact. We are monitoring to confirm effectiveness. Intelligent/timezone notifications were delayed for 45m. No regular direct notifications were impacted.

Started
Jun 17, 2026, 06:24 AM UTC
Resolved
Jun 17, 2026, 06:55 AM UTC
Duration
30m
Detected by Pingoru
Jun 17, 2026, 06:24 AM UTC

Affected components

PushEmailSMSIn-App Messages

Update timeline

  1. investigating Jun 17, 2026, 06:24 AM UTC

    What’s happening: Delivery of inteligent/timezone notifications will be delayed, we’re investigating the situation Who’s affected: • All customers may be affected Current Status: We are investigating the issue and will provide an update in 10 minutes

  2. identified Jun 17, 2026, 06:38 AM UTC

    We have identified the root cause and are working towards a resolution. We will provide another update in 15 minutes

  3. resolved Jun 17, 2026, 06:55 AM UTC

    We have applied a mitigation that resolves the impact. We are monitoring to confirm effectiveness. Intelligent/timezone notifications were delayed for 45m. No regular direct notifications were impacted.

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