Resolved after 1 hour 24 minutes, affecting Olark Bots, on March 26, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Olark Bots
Update timeline
- investigating Mar 26, 2026, 06:23 PM UTC
We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.
- monitoring Mar 26, 2026, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2026, 07:47 PM UTC
This incident has been resolved.
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