Resolved after 1 hour 58 minutes, affecting Operator messages and Visitor messages and 1 more, on August 5, 2026.
System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.
Affected components
Operator messagesVisitor messagesOlark Bots
Update timeline
- investigating Aug 05, 2026, 09:02 PM UTC
We've detected an issue with bot responses and are investigating. We'll update here as we know more.
- investigating Aug 05, 2026, 09:10 PM UTC
We are continuing to investigate this issue.
- identified Aug 05, 2026, 09:57 PM UTC
We've identified the cause of the issue and are implementing a fix now.
- monitoring Aug 05, 2026, 10:03 PM UTC
System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.
- resolved Aug 05, 2026, 11:00 PM UTC
This incident has been resolved.
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