Resolved after 4 hours 37 minutes, affecting chat.olark.com, on May 16, 2026.
The issue regarding users being unable to login to https://chat.olark.com has been resolved.
Affected components
Update timeline
- investigating May 16, 2026, 11:31 AM UTC
We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.
- investigating May 16, 2026, 11:33 AM UTC
We are continuing to investigate this issue.
- monitoring May 16, 2026, 03:43 PM UTC
An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.
- resolved May 16, 2026, 04:09 PM UTC
The issue regarding users being unable to login to https://chat.olark.com has been resolved.
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