Resolved after 12 hours 13 minutes, affecting chat.olark.com and Modern Olark Agent Console (app.olark.com), on May 9, 2025.
We believe we've recovered from the instability issues but are continuing to monitor closely.
Affected components
chat.olark.comModern Olark Agent Console (app.olark.com)
Update timeline
- investigating May 09, 2025, 03:31 PM UTC
We're investigating reports of agent disconnects and trouble re-connecting. We believe this to be related to network provider instability and will update here as soon as we know more.
- investigating May 09, 2025, 09:38 PM UTC
We're continuing to investigate the cause of today's agent connection issues. We'll update here as we know more.
- monitoring May 09, 2025, 10:36 PM UTC
We believe we've recovered from the instability issues but are continuing to monitor closely.
- resolved May 10, 2025, 03:44 AM UTC
This incident has been resolved.
Your product runs on more than Olark
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services