Olark incident
Investigating reports of laggy performance in app.olark.com
Resolved after 9 days, affecting Modern Olark Agent Console (app.olark.com), on June 23, 2025.
Performance has returned to normal, our team is actively monitoring for any further capacity improvements.
Affected components
Update timeline
- investigating Jun 23, 2025, 06:45 PM UTC
We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.
- identified Jun 23, 2025, 08:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 24, 2025, 04:26 AM UTC
Systems are returning to normal - we're monitoring recovery closely and will continue to update here.
- identified Jun 24, 2025, 03:09 PM UTC
Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.
- monitoring Jun 25, 2025, 09:29 PM UTC
Performance has returned to normal, our team is actively monitoring for any further capacity improvements.
- resolved Jul 02, 2025, 06:51 PM UTC
This incident has been resolved.
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