Officient incident
Exact Online – Payment batches are not matched automatically via Exact PSD2 link for ING.
Resolved after 5 days 3 hours, affecting Bank links / PSD2, on September 11, 2026.
The issue has been resolved. All payment batches that were processed from Wednesday September 16th at 05:00 CEST onwards are matched automatically again based on batch reference. Batches processed prior to this date must be matched manually against outstanding items. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Sep 11, 2026, 10:47 AM UTC
You may experience that payment batches executed via an Exact PSD2 bank link for ING are not matched automatically based on the payment batch ID. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- identified Sep 15, 2026, 09:19 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 16, 2026, 01:49 PM UTC
The issue has been resolved. All payment batches that were processed from Wednesday September 16th at 05:00 CEST onwards are matched automatically again based on batch reference. Batches processed prior to this date must be matched manually against outstanding items. Our apologies for the inconvenience.
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