Octopus Smart Signage incident
Ticket Creation and Viewing Issues for Sub-Account Users
Resolved after 1 hour 19 minutes, affecting CMS Service, on July 20, 2026.
This incident has been resolved. Sub-account users can now create and view support tickets as expected. All systems are operating normally. Thank you for your patience, and we apologize for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Jul 20, 2026, 11:39 AM UTC
We are currently investigating an issue affecting sub-account users under some customer accounts. Affected users may be unable to create new support tickets or view their existing tickets. Other panel features are not affected and can be used as usual. We will share an update as soon as we have more information. We apologize for any inconvenience.
- identified Jul 20, 2026, 12:33 PM UTC
We have identified the root cause of the issue preventing sub-account users under some customer accounts from creating or viewing support tickets. Our team has started working on a fix. Other panel features are not affected and can be used as usual. We will share an update once the fix is deployed. We apologize for any inconvenience.
- resolved Jul 20, 2026, 12:59 PM UTC
This incident has been resolved. Sub-account users can now create and view support tickets as expected. All systems are operating normally. Thank you for your patience, and we apologize for any inconvenience this may have caused.
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