Is Octopus Smart Signage down?

Status: Identified Following a routine deployment at 06:40 UTC, the payment service failed to start within its start-up window and became unavailable. Payment requests made during this period will fail. Other services are unaffected. We have identified the cause and the service is being restarted. Affected components Payment Service (Full outage)

Status: Resolved The payment service was restored at 06:48 UTC and is operating normally. Total impact was approximately eight minutes. Payments attempted during the outage were not processed and can be retried; no data was lost. We are extending the container start-up limit and reviewing our deployment process to prevent a recurrence. Affected components Payment Service (Operational)

Status: Investigating DEMO Affected components CMS (Full outage) Audit Service (Degraded performance) Storage Service (Degraded performance) Device Communication Gateway (Full outage) Menu Board (Full outage) Content Delivery API (Full outage) CMS Service (Full outage) Report Service (Degraded performance) MQ Service (Degraded performance) Analytics Service (Degraded performance) Mail Service (Degraded performance)

Status: Investigating We are currently investigating an issue affecting our reporting service. All report types — including signage reports and video analytics reports — may fail to load or generate. Report data continues to be collected in the background and will be available once the issue is resolved. All other panel features are working normally, and content playback on screens is not affected. Our team is actively working on this. We will share an update as soon as we have more information. We apologize for any inconvenience. Affected components Analytics Service (Degraded performance)

Status: Investigating We are currently investigating an issue with how command results are displayed in the panel. Commands sent to devices remain in "In Progress" status and their final results are not shown, even though the commands are received and executed by the devices as expected. Sending commands to screens and accessing your devices are not affected, and content playback continues without interruption. Our team is actively working on this. We will share an update as soon as we have more information. We apologize for any inconvenience. Affected components Report Service (Degraded performance)

Status: Investigating We are currently investigating an issue with our email service. Outgoing emails — including notifications, ticket updates, and system alerts — may be delayed or not delivered. The panel and all other features are working normally, and content playback on screens is not affected. We will share an update as soon as we have more information. We apologize for any inconvenience. Affected components Mail Service (Full outage)

Status: Identified We have identified the root cause of the issue affecting email delivery. The problem originates from our third-party email service provider, and outgoing emails — including notifications, ticket updates, password resets, and system alerts — are currently not being delivered. Our team is migrating email delivery to our own mail infrastructure to restore service as quickly as possible. Emails sent during this period may need to be re-triggered once the migration is complete. The panel and all other features are working normally, and content playback on screens is not affected. We will share an update as soon as the migration is complete. We apologize for any inconvenience. Affected components Mail Service (Full outage)

Status: Monitoring Email delivery has been restored. Outgoing emails — including notifications, ticket updates, password resets, and system alerts — are now being sent through our own mail infrastructure and are being delivered as expected. If you were expecting an email during the outage and did not receive it, please re-trigger the action (for example, request a new password reset link). We are continuing to monitor the system to ensure everything remains stable. We apologize for any inconvenience this may have caused. Affected components Mail Service (Degraded performance)