NTA incident

Incorrect Time on Handsets

Resolved after 2 hours 20 minutes, on October 28, 2024.

resolved Oct 28, 2024, 11:42 AM UTC

This incident has been resolved. If your handset is still showing the incorrect time please reboot the device.

Started
Oct 28, 2024, 09:22 AM UTC
Resolved
Oct 28, 2024, 11:42 AM UTC
Duration
2h 20m
Detected by Pingoru
Oct 28, 2024, 09:22 AM UTC

Update timeline

  1. investigating Oct 28, 2024, 09:22 AM UTC

    We are aware that some of the handsets are showing the incorrect time. We are currently investigating to resolve this issue. Sorry for any inconvenience this may cause..

  2. identified Oct 28, 2024, 09:53 AM UTC

    The issue has been identified and a resolution is being put in place..

  3. identified Oct 28, 2024, 10:31 AM UTC

    The issue will be rectified within the next 30 minutes, you may see your handset being reprovisioned during this time.

  4. resolved Oct 28, 2024, 11:42 AM UTC

    This incident has been resolved. If your handset is still showing the incorrect time please reboot the device.

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