Northwestern University incident

Shibboleth Authentication Failure

Resolved after 1 hour 18 minutes, affecting Library Services and Shibboleth (Authentication and Authorization Services) and 1 more, on June 25, 2026.

monitoring Jun 25, 2026, 10:46 PM UTC

Northwestern IT has implemented a fix for the observed Shibboleth authentication issues and is monitoring to ensure it is stable. The next update will be provided by 8:00 PM, 6/25/2026.

Started: Jun 25, 2026, 10:00 PM UTC
Resolved: Jun 25, 2026, 11:18 PM UTC
Duration: 1h 18m
Detected by Pingoru: Jun 25, 2026, 10:00 PM UTC

Affected components

Library ServicesShibboleth (Authentication and Authorization Services)CERES (Research Administration Systems)Web Content Management System (Cascade CMS)Remote Access -Virtual Private Network (VPN) (Network Connectivity)

Update timeline

investigating Jun 25, 2026, 10:00 PM UTC

Northwestern IT has received reports of users unable to connect to the campus network using the GlobalProtect VPN and receiving 'Authentication failed' messages when attempting to sign on. Northwestern IT is investigating the issue. The next update will be provided by 8:00 PM, 6/25/2026.
investigating Jun 25, 2026, 10:22 PM UTC

Northwestern IT is investigating authentication failures for Shibboleth-connected applications, including Global Protect VPN, Cascade CMS, Northwestern Library, and CERES. The next update will be provided by 8:00 PM, 6/25/2026.
monitoring Jun 25, 2026, 10:46 PM UTC

Northwestern IT has implemented a fix for the observed Shibboleth authentication issues and is monitoring to ensure it is stable. The next update will be provided by 8:00 PM, 6/25/2026.
resolved Jun 25, 2026, 11:18 PM UTC

This incident has been resolved.

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