Northwestern University incident

Quest OnDemand Service Interruption

Resolved after 2 hours 38 minutes, affecting Quest High-Performance Computing Cluster (HPCC) (Server Management), on July 17, 2026.

resolved Jul 17, 2026, 09:46 PM UTC

Northwestern Information Technology confirms the incident is resolved for Quest OnDemand.

Started
Jul 17, 2026, 07:08 PM UTC
Resolved
Jul 17, 2026, 09:46 PM UTC
Duration
2h 38m
Detected by Pingoru
Jul 17, 2026, 07:08 PM UTC

Affected components

Quest High-Performance Computing Cluster (HPCC) (Server Management)

Update timeline

  1. identified Jul 17, 2026, 07:08 PM UTC

    Northwestern Information Technology has identified an issue with Quest OnDemand impacting a subset of services. IT support staff are working to restore full service as quickly as possible The next update will be provided by 15:30 CDT.

  2. identified Jul 17, 2026, 08:22 PM UTC

    Northwestern Information Technology has identified an issue with Quest OnDemand impacting a subset of services. IT support staff are working to restore full service as quickly as possible The next update will be provided by 17:30 CDT.

  3. resolved Jul 17, 2026, 09:46 PM UTC

    Northwestern Information Technology confirms the incident is resolved for Quest OnDemand.

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