Northwestern University incident
Significant delays in email delivery to consumer Gmail accounts
Resolved after 83 days 6 hours, affecting G Suite (Email and Calendaring), on June 24, 2026.
Northwestern Information Technology has confirmed that the delivery delay issue has now been resolved.
Affected components
Update timeline
- investigating Jun 24, 2026, 03:23 PM UTC
We are currently investigating an issue causing significant delays in email delivery to consumer Gmail accounts, including messages from forwarding accounts. Messages sent to Gmail recipients may take substantially longer than expected to arrive. Northwestern IT is working to resolve the issue and will provide updates here as more information becomes available.
- investigating Jun 24, 2026, 11:12 PM UTC
We are continuing to investigate this issue and have taken steps in an attempt to mitigate the impact. Next update will be on June 25, 2026 at 10 CDT.
- investigating Jun 25, 2026, 03:39 PM UTC
Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution.
- monitoring Jun 26, 2026, 12:15 AM UTC
Northwestern University IT has implemented a workaround for Northwestern community email outbound to consumer Gmail accounts. However, accounts that forward to @gmail.com addresses are still impacted. The next update will be on June 26, 2026 at 10:00 CDT.
- monitoring Jun 26, 2026, 03:01 PM UTC
Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution. Next update will be on Monday, June 29, 2026 at 10:00 CDT.
- monitoring Jun 29, 2026, 02:15 PM UTC
We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures. Next update will be on Tuesday, Jun 30, 2026 - 10:00 CDT
- monitoring Jun 30, 2026, 02:48 PM UTC
We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures. Next update will be on Wednesday, Jul 1, 2026 - 10:00 CDT
- monitoring Jul 01, 2026, 04:01 PM UTC
Northwestern Information Technology continues to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures. Next update will be on Thursday, July 2nd at 10:00 CDT.
- monitoring Jul 02, 2026, 03:20 PM UTC
Northwestern Information Technology has resolved the delivery issues affecting gmail.com recipients from Northwestern faculty, staff, and students. However, alumni forwarding accounts that forward mail to gmail.com continue to experience delivery disruptions.
- resolved Sep 15, 2026, 09:37 PM UTC
Northwestern Information Technology has confirmed that the delivery delay issue has now been resolved.
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