Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
AWS Errors Causing Service Interruptions l Global
Resolved after 8 hours 19 minutes, affecting Canvas and Amazon Web Services (AWS), on July 16, 2026.
An issue from AWS temporarily impacted connectivity for some services, including Canvas. The issue has been resolved, and services are operating normally. Teams will continue to monitor to ensure stability. No further impact is expected. Additional details are available on the AWS Service Health page. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
Affected components
Update timeline
- monitoring Jul 16, 2026, 10:19 AM UTC
IT teams are investigating reports of global AWS CloudFront service errors that may be affecting access to certain Northeastern services, including Canvas. As a result, some members of the Northeastern community may experience timeout errors or difficulty accessing Canvas. IT Services is actively monitoring the situation and will provide updates as more information becomes available. Instructure, the provider of Canvas, is posting updates on its status page: Instructure Status Page. To report any issues, please contact the IT Service Desk at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- monitoring Jul 16, 2026, 12:50 PM UTC
An issue from AWS temporarily impacted connectivity for some services, including Canvas. The issue has been resolved, and services are operating normally. Teams will continue to monitor to ensure stability. No further impact is expected. Additional details are available on the AWS Service Health page. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357] or +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved Jul 16, 2026, 06:38 PM UTC
The issue has been resolved, and services are operating normally.
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