Is Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown down?
Last checked 5m ago2 active incidents: Scheduled Maintenance | Banner Student Self-Service, REDCap | Public Surveys
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Amazon Web ServicesActive incident 1
- Other
Timeline · 1 update
- identified · Oct 21, 2026, 05:41 PM UTC
IT teams are conducting maintenance that will affect access to REDCap's public surveys. During this maintenance, public surveys in REDCap will be unavailable. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Latest: IT teams are conducting maintenance that will affect access to REDCap's public surveys. During this maintenance, public surveys in REDCap will be unavailable. For any questions, or…
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Recent outages & incidents
Past 90 days- NUwave (Wireless Network / Access Points)
Timeline · 5 updates
- investigating · Oct 19, 2026, 01:37 PM UTC
IT teams are investigating reports of the users unable to access Eduroam on the London campus. Community members in London may be unable to access Eduroam using their Northeastern credentials. Updates will be shared to Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- investigating · Oct 19, 2026, 02:04 PM UTC
IT teams are working with vendors to identify the source of this issue. In the meantime, London community members may connect to the network using NUwave-guest.
- identified · Oct 20, 2026, 12:01 PM UTC
IT teams continue to work with vendors to remedy this issue. A fix is being tested. London community members should continue to access the wireless network using NUwave-guest.
- monitoring · Oct 20, 2026, 02:47 PM UTC
IT teams applied a fix for the network issue affecting the London campus. Testing confirms that Northeastern community members can connect once again to eduroam. IT teams are monitoring the service to ensure it remains stable. For any questions, or to report an issue, please contact the IT Service Desk at +44.20.3318.2507, [email protected], or by visiting the Tech Service Portal.
- resolved · Oct 21, 2026, 02:12 PM UTC
IT teams have fully resolved this issue.
Latest: IT teams have fully resolved this issue.
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- NUwave (Wireless Network / Access Points)
Timeline · 4 updates
- investigating · Oct 19, 2026, 02:15 AM UTC
IT teams are investigating reports of the wireless network not working on the Boston Campus. Updates will be shared to Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring · Oct 19, 2026, 04:03 AM UTC
IT teams have implemtned a fix. Devices should now be able to connect to the wireless networks. Teams are continuing to monitor the fix to ensure stability. For any questions, or to report an issue, please contact the IT Service Desk at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring · Oct 19, 2026, 01:33 PM UTC
We are continuing to monitor for any further issues.
- resolved · Oct 19, 2026, 01:35 PM UTC
The implemented a fix has remained stable.
Latest: The implemented a fix has remained stable.
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- PaperCut (General-use printing)NUnet (Wired Network / Physical)
Timeline · 4 updates
- investigating · Oct 11, 2026, 04:22 PM UTC
IT teams are investigating an issue affecting wired network connectivity in several Boston buildings. Community members in Boston may be unable to connect devices to the wired network and may experience issues with services that rely on wired connectivity, including PaperCut printing. At this time, the following Boston buildings are impacted: -Snell Library -Behrakis Health Sciences Center -Dodge Hall -Ryder Hall -Marino Recreation Center -Shillman Hall IT teams are working to identify the cause and restore service. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- identified · Oct 11, 2026, 08:11 PM UTC
IT teams have implemented a fix for PaperCut printing and will continue to monitor the service to ensure normal operation. Community members in Boston should now be able to resume printing. IT teams are working on implementing a fix for the wired network connectivity in the Boston buildings previously listed.
- monitoring · Oct 11, 2026, 08:25 PM UTC
IT teams have implemented a fix for the wired network connectivity. Devices connected to the wired network may need to be rebooted. Teams will continue to monitor to ensure normal operation.
- resolved · Oct 13, 2026, 02:32 PM UTC
Services continue to operate normally, and this has been resolved.
Latest: Services continue to operate normally, and this has been resolved.
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- VPN
Timeline · 2 updates
- investigating · Oct 10, 2026, 01:43 AM UTC
IT teams are investigating reports of users unable to access VPN. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- resolved · Oct 10, 2026, 11:48 AM UTC
A fix has been implemented and VPN services are operational. This is resolved.
Latest: A fix has been implemented and VPN services are operational. This is resolved.
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- PaperCut (General-use printing)
Timeline · 2 updates
- investigating · Oct 08, 2026, 02:31 PM UTC
IT teams are investigating reports of the PaperCut printing card readers not working across all campuses. Community members are still able to release print jobs by scanning the QR code shown on the printer or by entering your NUID number on the printer screen. Updates will be shared to the IT Statuspage as they become available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP (4357), [email protected], or by visiting the Tech Service Portal.
- resolved · Oct 08, 2026, 02:55 PM UTC
IT teams have implemented a fix and the PaperCut printing card readers are operational. This is resolved.
Latest: IT teams have implemented a fix and the PaperCut printing card readers are operational. This is resolved.
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See the full Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown outage history
17 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Statuspage by Atlassian · 76 components checked every 5 minutesThe longest incident in the last year, Intermittent errors and fluctuating usage limits l Claude.ai on March 13, 2026, ran for 109 days. 110 maintenance windows announced in the same period.
Most affected components, last 12 months
- NUwave (Wireless Network / Access Points)13
- NUnet (Wired Network / Physical)10
- Claude by Anthropic6
- Student Hub6
- Banner - Self-Service5
Latest incidents
- REDCap | Public Surveys
IT teams are conducting maintenance that will affect access to REDCap's public surveys. During this maintenance, public surveys in REDCap will be unavailable.…
- Network Outage | London Campus
IT teams are investigating reports of the users unable to access Eduroam on the London campus. Community members in London may be unable to access Eduroam…
- Network Outage | Boston Campus
IT teams are investigating reports of the wireless network not working on the Boston Campus. Updates will be shared to Statuspage as available. For any…
- REDCap | Public Surveys OngoingStarted Oct 21, 2026, 05:41 PM UTC · ● 1d 5h
- Network Outage | London Campus ResolvedStarted Oct 19, 2026, 01:37 PM UTC · Resolved Oct 21, 2026, 02:12 PM UTC · 2d
- Network Outage | Boston Campus ResolvedStarted Oct 19, 2026, 02:15 AM UTC · Resolved Oct 19, 2026, 01:35 PM UTC · 11h 19m
- Service Outages | Boston Campus ResolvedStarted Oct 11, 2026, 04:22 PM UTC · Resolved Oct 13, 2026, 02:32 PM UTC · 1d 22h
- Service Outage | VPN ResolvedStarted Oct 10, 2026, 01:43 AM UTC · Resolved Oct 10, 2026, 11:48 AM UTC · 10h 4m
- Started Oct 08, 2026, 02:31 PM UTC · Resolved Oct 08, 2026, 02:55 PM UTC · 24m
- Access Issue | Banner ResolvedStarted Sep 29, 2026, 05:53 PM UTC · Resolved Oct 02, 2026, 04:50 PM UTC · 2d 22h
- Degraded Service | Claude ResolvedStarted Sep 29, 2026, 02:46 PM UTC · Resolved Sep 29, 2026, 04:13 PM UTC · 1h 27m