Service Outages | Boston Campus

Update timeline

1. investigating Oct 11, 2026, 04:22 PM UTC

   IT teams are investigating an issue affecting wired network connectivity in several Boston buildings. Community members in Boston may be unable to connect devices to the wired network and may experience issues with services that rely on wired connectivity, including PaperCut printing. At this time, the following Boston buildings are impacted: -Snell Library -Behrakis Health Sciences Center -Dodge Hall -Ryder Hall -Marino Recreation Center -Shillman Hall IT teams are working to identify the cause and restore service. Updates will be provided as more information becomes available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

2. identified Oct 11, 2026, 08:11 PM UTC

   IT teams have implemented a fix for PaperCut printing and will continue to monitor the service to ensure normal operation. Community members in Boston should now be able to resume printing. IT teams are working on implementing a fix for the wired network connectivity in the Boston buildings previously listed.

3. monitoring Oct 11, 2026, 08:25 PM UTC

   IT teams have implemented a fix for the wired network connectivity. Devices connected to the wired network may need to be rebooted. Teams will continue to monitor to ensure normal operation.

4. resolved Oct 13, 2026, 02:32 PM UTC

   Services continue to operate normally, and this has been resolved.