Resolved after 1 hour 45 minutes, affecting Nextiva Contact Center, on November 5, 2025.
A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.
Affected components
Nextiva Contact Center
Update timeline
- investigating Nov 05, 2025, 07:19 PM UTC
A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
- identified Nov 05, 2025, 07:50 PM UTC
The issue has been identified and engineers are working to implement a fix.
- monitoring Nov 05, 2025, 08:26 PM UTC
A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.
- resolved Nov 05, 2025, 09:05 PM UTC
This incident has been resolved.
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