Resolved after 2 hours 18 minutes, affecting Nextiva Contact Center, on October 20, 2026.
Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.
Affected components
Update timeline
- identified Oct 20, 2026, 07:22 AM UTC
A subset of users in Europe are experiencing issues navigating the application, making and receiving calls, and handling work items. Engineers have identified the issue and are working towards resolution
- identified Oct 20, 2026, 08:15 AM UTC
We are continuing to work on the fix for this issue. While we are seeing general app navigation return for the impacted subset of European customers, inbound and outbound calling remain impacted.
- resolved Oct 20, 2026, 09:40 AM UTC
Engineers have addressed the remaining issue and inbound and outbound calling is working as intended for the impacted subset of Europe. Incident is resolved at this time.
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