Resolved after 47 minutes, affecting Nextiva Contact Center and Nextiva Support, on February 5, 2026.
Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.
Affected components
Update timeline
- identified Feb 05, 2026, 12:04 AM UTC
A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.
- monitoring Feb 05, 2026, 12:29 AM UTC
Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.
- resolved Feb 05, 2026, 12:52 AM UTC
This Incident has been resolved.
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