Nextiva incident

Nextiva Contact Center Outbound Campaign Dialing Issues

Minor Vendor's status page →

Resolved after 4 hours 19 minutes, affecting Nextiva Contact Center, on November 5, 2024.

monitoring Nov 05, 2024, 10:35 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 05, 2024, 06:45 PM UTC
Resolved
Nov 05, 2024, 11:05 PM UTC
Duration
4h 19m
Detected by Pingoru
Nov 05, 2024, 06:45 PM UTC

Affected components

Nextiva Contact Center

Update timeline

  1. investigating Nov 05, 2024, 09:37 PM UTC

    Some Nextiva Contact Center users are experiencing issues with their outbound campaign dialers. Engineers are engaged and investigating.

  2. investigating Nov 05, 2024, 09:48 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 05, 2024, 10:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 05, 2024, 11:05 PM UTC

    This incident has been resolved.

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