Resolved after 4 hours 46 minutes, affecting Nextiva Contact Center, on June 4, 2025.
We have confirmed the restoration of all affected users and will monitor the results of the fixes.
Affected components
Update timeline
- investigating Jun 04, 2025, 12:44 PM UTC
A subset of users are experiencing issues when logging into Nextiva Contact Center. Engineers are engaged and working toward resolution
- identified Jun 04, 2025, 01:21 PM UTC
The issue has been identified, and engineers are implementing a fix. We will continue to update as the issue progresses.
- identified Jun 04, 2025, 02:10 PM UTC
Engineers are continuing to work on the fix for this issue. We will continue to update as status changes.
- identified Jun 04, 2025, 03:19 PM UTC
Engineers are continuing to work on the remediation for the subset of impacted customers. The next update will be provided within the next hour or as the issue changes.
- identified Jun 04, 2025, 04:22 PM UTC
Engineers are seeing success in restoration for some of the affected users. We continue to work on restoring all impacted users.
- monitoring Jun 04, 2025, 04:48 PM UTC
We have confirmed the restoration of all affected users and will monitor the results of the fixes.
- resolved Jun 04, 2025, 05:30 PM UTC
This Incident has been resolved
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