Resolved after 2 hours 57 minutes, affecting Nextiva Contact Center, on June 12, 2025.
The fix has been implemented, and we are no longer setting intermittent errors. We will monitor the issue to confirm a full resolution.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:52 PM UTC
We are currently investigating an issue causing intermittent 500 errors and increased latency for some users on the platform. Our engineering team is engaged and actively working to mitigate the impact.
- identified Jun 12, 2025, 07:20 PM UTC
The issue has been identified, and we are currently awaiting the implementation of a fix.
- identified Jun 12, 2025, 08:09 PM UTC
We are continuing to await the implementation of the fix. We appreciate your patience while we work toward resolution.
- monitoring Jun 12, 2025, 08:48 PM UTC
The fix has been implemented, and we are no longer setting intermittent errors. We will monitor the issue to confirm a full resolution.
- resolved Jun 12, 2025, 09:49 PM UTC
This incident has been resolved
Your product runs on more than Nextiva
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services