Resolved after 2 hours 21 minutes, affecting NextOS Platform, on July 22, 2025.
The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.
Affected components
Update timeline
- investigating Jul 22, 2025, 06:10 PM UTC
A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.
- identified Jul 22, 2025, 06:43 PM UTC
The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion.
- identified Jul 22, 2025, 07:20 PM UTC
We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion.
- monitoring Jul 22, 2025, 07:47 PM UTC
The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.
- resolved Jul 22, 2025, 08:32 PM UTC
This incident has been resolved
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