Nexthink incident
Workflow execution may be delayed or stuck in progress
Resolved after 10 hours 40 minutes, on October 8, 2026.
Following the monitoring period, we can confirm that this issue has been resolved and workflow executions are operating normally. Thank you for your patience while our teams worked to resolve it.
Update timeline
- identified Oct 08, 2026, 09:42 AM UTC
We have identified an issue affecting Workflow execution. Unexpected load on Workflow execution is causing some workflows to be delayed or remain in an "In progress" state longer than expected. Our team is working to stabilize the service and process the backlog.
- identified Oct 08, 2026, 11:21 AM UTC
Mitigation steps have been put in place to resume processing of workflow execution requests. We expect all backlogged requests to be processed as part of this. We will keep you informed as the situation progresses.
- identified Oct 08, 2026, 03:26 PM UTC
Our teams are still investigating this issue. The steps taken so far haven't fully fixed it, so some workflows may still be delayed. Thank you for your understanding
- monitoring Oct 08, 2026, 07:03 PM UTC
A fix has been implemented, and workflow executions has returned to normal. We will continue to monitor the service for the next hour to ensure continued stability. Thank you for your patience.
- resolved Oct 08, 2026, 08:22 PM UTC
Following the monitoring period, we can confirm that this issue has been resolved and workflow executions are operating normally. Thank you for your patience while our teams worked to resolve it.
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