NexHealth incident

Investigating Synchronizer performance issues

Notice

Resolved after 5 hours 23 minutes, affecting Synchronizer (MDLand) and Synchronizer (ModMed) and 1 more, on July 24, 2026.

monitoring Jul 24, 2026, 07:04 PM UTC

We implemented a fix and are currently monitoring the result.

Affected components

Synchronizer (MDLand)Synchronizer (ModMed)Synchronizer (NextGen)

investigating Jul 24, 2026, 04:36 PM UTC

We are aware of performance issues with the Synchronizer and are actively investigating.
identified Jul 24, 2026, 05:06 PM UTC

We are continuing to work on a fix for this incident.
monitoring Jul 24, 2026, 07:04 PM UTC

We implemented a fix and are currently monitoring the result.
resolved Jul 24, 2026, 09:59 PM UTC

This incident has been resolved.

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