NexHealth incident

Elevated error rate across the platform

Major

Resolved after 1 hour 33 minutes, affecting Synchronizer (Athenahealth) and Patient Communications (Email) and 1 more, on October 9, 2026.

investigating Oct 09, 2026, 10:49 PM UTC

We're experiencing a system outage due to our infrastructure provider - our teams are working on mitigation and resolution.

Started: Oct 09, 2026, 10:49 PM UTC
Resolved: Oct 10, 2026, 12:23 AM UTC
Duration: 1h 33m
Detected by Pingoru: Oct 09, 2026, 10:49 PM UTC

Affected components

Synchronizer (Athenahealth)Patient Communications (Email)Patient Experience WebsitePatient Communications (SMS / Text Messaging)Developer Portal WebsiteSynchronizer (Cloud9)Synchronizer (Curve Dental)AuthenticationSynchronizer (Denticon)Enterprise Analytics Data

Update timeline

investigating Oct 09, 2026, 10:49 PM UTC

We're experiencing a system outage due to our infrastructure provider - our teams are working on mitigation and resolution.
resolved Oct 10, 2026, 12:23 AM UTC

Outage is now resolved.

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