Nexcess Outage History

Started Nov 20, 2025, 07:52 PM UTC· resolved Dec 15, 2025, 07:46 PM UTC

1. identified Nov 20, 2025, 07:52 PM UTC

   Our team will be updating the W3 Total Cache (W3TC) plugin on WordPress sites where the installed version is lower than 2.8.13. This update addresses CVE-2025-9501, a critical security vulnerability. A fixed version is available in W3TC 2.8.13 and later. To ensure the continued security and stability of your sites, our engineering team will apply this update. We do not anticipate any downtime during this process. No action is required on your part. Our team will monitor the update closely to ensure your sites remain fully functional. We appreciate your co-operation as we take this proactive step to protect your sites. For additional details on the Vulnerability, please refer: https://wpscan.com/vulnerability/6697a2c9-63ae-42f0-8931-f2e5d67d45ae/ If you encounter any issues after the update please contact our support team through a ticket in your portal or via live chat. We will provide updates on the progress of the patching.

2. identified Nov 21, 2025, 01:03 PM UTC

   Our team is actively involved in updating the W3 Total Cache (W3TC) plugin to the latest version for all sites running W3TC version 2.8.13 or earlier, as part of the ongoing remediation for CVE-2025-9501. We are closely monitoring all systems throughout this process to ensure the updates are applied successfully and to verify that there is no customer impact. Further updates will be shared as progress continues.

3. identified Dec 02, 2025, 09:18 PM UTC

   We have successfully applied the W3 Total Cache (W3TC) plugin update to thousands of customer sites where an outdated installation was identified and the environment met the minimum requirements for the upgrade. Our teams are continuing to review the hosting fleet and will apply updates wherever possible. In most cases, we are able to complete the update for our customers. However, several common blockers have prevented updates on some sites, including: Outdated PHP versions (older than PHP 7.2.5) Outdated WordPress installations (earlier than WordPress 5.3) Restricted or limited server access Once our update efforts are complete, we will contact customers whose environments contain a vulnerable W3TC installation that we were able to identify but could not be updated automatically, so that they and their teams can take any required remediation steps. We strongly recommend that all customers review their hosting environments and update the plugin as soon as possible, as a proof-of-concept for the exploit has been publicly released.

4. identified Dec 10, 2025, 08:11 PM UTC

   As shared in our earlier update, our teams are continuing to roll out the W3 Total Cache (W3TC) plugin update on sites that meet the minimum requirements. We’ve already been able to successfully update many sites running vulnerable or outdated versions, and this work is still in progress across the fleet. We’re also reviewing the remaining sites to determine where the update can be safely applied. In some cases, factors like outdated PHP/WordPress versions or limited server access may prevent the update from completing. For those situations, we will follow up directly with customers once our review is finished. We still strongly encourage all customers to review their sites and manually update the W3TC plugin if needed, as details about the exploit have already been made public. Further updates will be shared as progress continues.

5. resolved Dec 15, 2025, 07:46 PM UTC

   We’ve completed automated updates for the affected plugin on sites that met the required WordPress and PHP versions. For sites that did not meet the requirements, we’ve contacted affected customers directly via support cases, as the update could not be applied safely at this time. We recommend addressing any compatibility issues and completing the plugin update as soon as possible to maintain site security. Our support team is available to assist with any questions or concerns.

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Started Nov 18, 2025, 09:23 PM UTC· resolved Nov 18, 2025, 10:59 PM UTC

1. investigating Nov 18, 2025, 09:23 PM UTC

   We're currently experiencing delays with new Managed Application installations due to a disruption with GitHub's HTTP services. GitHub is actively working to resolve the issue. We will share additional updates as soon as more information becomes available. Thank you for your patience and understanding. If you need assistance, please reach out via live chat or open a support case.

2. identified Nov 18, 2025, 09:32 PM UTC

   Update: GitHub has identified the likely cause of the incident and is working on a fix. We will share additional updates as soon as more information becomes available.

3. monitoring Nov 18, 2025, 10:05 PM UTC

   GitHub has rolled out a fix, and all services are now operational. We will continue to monitor and update the status page with further information as needed.

4. resolved Nov 18, 2025, 10:59 PM UTC

   This incident has been resolved. Services are now fully operational, and no further impact has been observed.

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Started Nov 18, 2025, 11:49 AM UTC· resolved Nov 18, 2025, 08:05 PM UTC

1. investigating Nov 18, 2025, 11:49 AM UTC

   We are currently experiencing an issue affecting access to our official website (nexcess.net), customer portal (portal.nexcess.net), and websites routed through Cloudflare. Our engineering team is actively investigating the cause and working to restore full availability as quickly as possible. We will share additional updates as soon as more information becomes available. Thank you for your patience and understanding. If you need assistance, please reach out via live chat or open a support case.

2. investigating Nov 18, 2025, 12:17 PM UTC

   We are currently aware of a Cloudflare-related outage that may cause connectivity issues or downtime for customers' sites using Cloudflare services. Cloudflare is actively working to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience and understanding.

3. investigating Nov 18, 2025, 12:36 PM UTC

   Cloudflare’s Global Network has been experiencing an incident affecting services across multiple regions. As a quick update, we’re now seeing signs of recovery. However, customers using Cloudflare may still notice higher-than-normal error rates while their team continues to work on fully resolving the issue. We’re monitoring the situation closely and will keep this space updated.

4. investigating Nov 18, 2025, 01:28 PM UTC

   As a status update - Cloudflare team have made changes that have allowed several Cloudflare services to recover. We're still seeing intermittent flapping for Cloudflare services. We will keep a close eye on the progress made by Cloudflare and will keep this space updated as they continue to work towards resolution.

5. investigating Nov 18, 2025, 02:19 PM UTC

   The Cloudflare team is continuing to work on restoring service for application services customers. We will closely monitor Cloudflare's progress and update the status as they work towards a resolution.

6. monitoring Nov 18, 2025, 02:52 PM UTC

   A fix has been implemented by Cloudflare, and affected sites appear to be recovering. We believe the incident is now resolved. We will continue to monitor for any errors to ensure all services are fully back to normal and will follow Cloudflare’s ongoing updates.

7. monitoring Nov 18, 2025, 04:40 PM UTC

   Websites using Cloudflare services now appear to be fully recovered after Cloudflare implemented their fix, and we are no longer seeing any new site-down reports related to this incident. We will continue to monitor Cloudflare’s updates and will update the status if we notice any new issues being reported.

8. monitoring Nov 18, 2025, 04:51 PM UTC

   Websites using Cloudflare services now appear to be largely recovered after Cloudflare implemented their fix, and we are no longer seeing any new site-down reports related to this incident. However, according to Cloudflare’s updates, they are still observing reports of intermittent errors and are working to clear the remaining issues. We will continue to monitor Cloudflare’s updates and will provide status updates if any new issues are reported.

9. resolved Nov 18, 2025, 08:05 PM UTC

   Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency issues. This incident has been resolved.

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Started Nov 11, 2025, 09:28 PM UTC· resolved Nov 12, 2025, 12:59 PM UTC

1. investigating Nov 11, 2025, 09:28 PM UTC

   We are currently investigating issues affecting the Nexcess Client Portal login. Our engineering team is actively working to identify the cause and restore full availability as quickly as possible. We will provide updates as soon as more information becomes available. We appreciate your patience and understanding during this time. If you have any questions or need assistance, please reach out via live chat or by opening a support case.

2. monitoring Nov 11, 2025, 09:55 PM UTC

   A fix has been implemented, which has resolved the issues with the portal login. We are currently monitoring the results to ensure stability.

3. resolved Nov 12, 2025, 12:59 PM UTC

   The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.

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Started Oct 27, 2025, 07:11 PM UTC· resolved Oct 27, 2025, 07:25 PM UTC

1. investigating Oct 27, 2025, 07:11 PM UTC

   We are investigating intermittent InterWorx service interruptions affecting a subset of servers in our DC3 region. For specific minor versions of Interworx 7 and 8, clients may be experiencing issues logging into the Interworx control panel, webmail, or the file browser. At this time customer websites are serving traffic, but may be affected by httpd restarts as our dev team works on the issue. We will keep you updated as our team progresses with the solution. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket ([email protected]).

2. resolved Oct 27, 2025, 07:25 PM UTC

   After investigation, we’ve confirmed that Nexcess Cloud services are unaffected by the InterWorx issues. All systems are operating normally.

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Started Oct 24, 2025, 08:18 PM UTC· resolved Nov 20, 2025, 03:13 PM UTC

1. identified Oct 24, 2025, 08:18 PM UTC

   We are currently deploying a security patch across our Magento environments to remediate CVE-2025-54236, a critical vulnerability disclosed by Adobe affecting Magento Open Source and Adobe Commerce installations. This proactive maintenance is being conducted to safeguard customer data, prevent potential exploitation, and ensure the continued integrity and stability of our eCommerce infrastructure. Patch deployment is progressing in phases across our fleet to minimize any potential service impact. No customer downtime is expected during this process For additional details regarding this vulnerability, please refer to Adobe’s official security advisory: https://helpx.adobe.com/security/products/magento/apsb25-88.html

2. identified Oct 25, 2025, 03:42 PM UTC

   Our team is actively involved in applying the necessary security patches across all affected Magento environments as part of the ongoing remediation for CVE-2025-54236. Patch deployment is continuing in a phased and controlled manner to ensure a smooth rollout and maintain platform stability. We are closely monitoring all systems during this process to confirm successful application and verify that no customer impact occurs. Further updates will be provided as progress continues.

3. monitoring Nov 04, 2025, 04:06 PM UTC

   Our team has successfully implemented a security patch addressing CVE-2025-54236 across affected Magento environments. The deployment was performed in a phased and controlled manner to ensure platform stability and minimize potential disruption. All systems are being closely monitored to verify successful patch application and confirm continued service reliability. If you have any concerns or believe your site may not yet have received the patch, our support team is happy to review and confirm your environment’s status. In the unlikely event that additional action is needed, we’ll apply the patch manually and ensure your site remains secure. We will continue to monitor the environment and provide further updates as needed.

4. resolved Nov 20, 2025, 03:13 PM UTC

   All systems are stable and functioning normally following the security patch. If you have any questions or concerns, please reach out to our support team via live chat or cases.

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Started Oct 17, 2025, 04:09 AM UTC· resolved Oct 17, 2025, 11:53 AM UTC

1. investigating Oct 17, 2025, 04:09 AM UTC

   We have encountered an issue with cloudhost-2035747.us-midwest-1.nxcli.net. Our engineers have identified the issue and are working on resolving the issue at this time.

2. monitoring Oct 17, 2025, 05:29 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 17, 2025, 11:53 AM UTC

   This incident has been resolved.

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Started Oct 15, 2025, 11:28 AM UTC· resolved Oct 15, 2025, 02:38 PM UTC

1. investigating Oct 15, 2025, 11:28 AM UTC

   Early this morning, at 03:00 AM, we began planned Maintenance on the following cloudhost: cloudhost-6963373.us-midwest-1.nxcli.net This maintenance was initially expected to last 3–5 hours, but is currently taking longer than planned. Our engineers are actively working to complete the Maintenance as soon as possible. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.

2. resolved Oct 15, 2025, 02:38 PM UTC

   The planned maintenance has been completed. All sites are up, and all servers are stable. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected]

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Started Oct 14, 2025, 03:28 PM UTC· resolved Oct 14, 2025, 10:36 PM UTC

1. investigating Oct 14, 2025, 03:28 PM UTC

   Early this morning, at 03:00 AM, we began planned Maintenance on the following cloudhost: cloudhost-78421.us-midwest-1.nxcli.net This maintenance was initially expected to last 3 hours, but is currently taking longer than planned. Our engineers are actively working to complete the Maintenance as soon as possible. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.

2. investigating Oct 14, 2025, 08:01 PM UTC

   The planned maintenance on cloudhost-78421.us-midwest-1.nxcli.net is still in progress. Our System Operations team is actively working to complete the maintenance as soon as possible. We sincerely appreciate your continued patience and understanding. If you have any questions or concerns, please reach out to our Support team: Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected] We sincerely appreciate your patience and understanding as we work to enhance our services.

3. resolved Oct 14, 2025, 10:36 PM UTC

   The maintenance has concluded.

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Started Oct 07, 2025, 02:51 PM UTC· resolved Oct 20, 2025, 02:33 PM UTC

1. investigating Oct 07, 2025, 02:51 PM UTC

   We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact. Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available. Please reach out to Support via chat or ticket if you have questions or concerns. Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected]

2. monitoring Oct 08, 2025, 12:34 AM UTC

   Our Engineering Team has applied the necessary patches and is actively monitoring to ensure continued stability.

3. resolved Oct 20, 2025, 02:33 PM UTC

   Our Engineering Team has applied the necessary patches and has ensured continued stability. This incident is now marked closed.

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