Resolved after 15 hours 31 minutes, affecting Customer Portal, on November 11, 2025.
The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.
Affected components
Update timeline
- investigating Nov 11, 2025, 09:28 PM UTC
We are currently investigating issues affecting the Nexcess Client Portal login. Our engineering team is actively working to identify the cause and restore full availability as quickly as possible. We will provide updates as soon as more information becomes available. We appreciate your patience and understanding during this time. If you have any questions or need assistance, please reach out via live chat or by opening a support case.
- monitoring Nov 11, 2025, 09:55 PM UTC
A fix has been implemented, which has resolved the issues with the portal login. We are currently monitoring the results to ensure stability.
- resolved Nov 12, 2025, 12:59 PM UTC
The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.
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