Nexcess incident
Redis Maintenance on Nexcess/Managed Applications Platform
Resolved after 12 days 23 hours, affecting us-midwest-1 and Tickets and 1 more, on October 7, 2025.
Our Engineering Team has applied the necessary patches and has ensured continued stability. This incident is now marked closed.
Affected components
Update timeline
- investigating Oct 07, 2025, 02:51 PM UTC
We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact. Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available. Please reach out to Support via chat or ticket if you have questions or concerns. Live Chat via the Customer Portal: https://my.nexcess.net/ Email: [email protected]
- monitoring Oct 08, 2025, 12:34 AM UTC
Our Engineering Team has applied the necessary patches and is actively monitoring to ensure continued stability.
- resolved Oct 20, 2025, 02:33 PM UTC
Our Engineering Team has applied the necessary patches and has ensured continued stability. This incident is now marked closed.
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