Resolved after 53 minutes, affecting US Ashburn 1 and US Ashburn 2 and 1 more, on May 1, 2026.
We have resolved the issue affecting NetSuite Payroll Service in all US data centers. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Payroll Service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-01T20:13:05.691000+00:00 End Time: 2026-05-01T21:16:53.651000+00:00
Affected components
Update timeline
- investigating May 01, 2026, 08:24 PM UTC
We're investigating an issue affecting the NetSuite Payroll service in all US data centers. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
- investigating May 01, 2026, 08:56 PM UTC
We're investigating an issue affecting NetSuite Payroll service in all US data centers. Customer Impact: Customers may experience a degradation of service when using NetSuite Payroll service.
- resolved May 01, 2026, 09:17 PM UTC
We have resolved the issue affecting NetSuite Payroll Service in all US data centers. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Payroll Service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-01T20:13:05.691000+00:00 End Time: 2026-05-01T21:16:53.651000+00:00
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