Resolved after 6 hours 18 minutes, affecting US Ashburn 1 and US Ashburn 2 and 1 more, on August 25, 2026.
We have resolved the issue affecting NetSuite Asynchronous Services in all regions. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-08-25T18:54:53.417000+00:00 End Time: 2026-08-26T01:14:00.451000+00:00
Affected components
Update timeline
- identified Aug 25, 2026, 06:57 PM UTC
We have identified the issue affecting NetSuite Asynchronous Services in all regions. Engineering teams are currently in the process of providing a fix. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.
- identified Aug 25, 2026, 11:04 PM UTC
We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.
- identified Aug 26, 2026, 12:14 AM UTC
We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
- monitoring Aug 26, 2026, 01:00 AM UTC
We are applying a fix to mitigate the issue affecting NetSuite Asynchronous Services in all regions. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
- monitoring Aug 26, 2026, 01:02 AM UTC
We are applying a fix to alleviate the issue affecting NetSuite Asynchronous Services in all regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
- resolved Aug 26, 2026, 01:16 AM UTC
We have resolved the issue affecting NetSuite Asynchronous Services in all regions. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-08-25T18:54:53.417000+00:00 End Time: 2026-08-26T01:14:00.451000+00:00
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