Resolved after 4 hours 41 minutes, affecting AKL1 — Auckland, New Zealand, on January 19, 2026.
The incident has been resolved
Affected components
Update timeline
- investigating Jan 19, 2026, 11:19 PM UTC
We are currently investigating this issue.
- resolved Jan 19, 2026, 11:19 PM UTC
We are investigating a service impacting incident at the AKL1 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jan 19, 2026, 11:45 PM UTC
AKL1 removed from NewEdge to allow customers to connect to alternative nearby data centers while the investigation continues
- monitoring Jan 20, 2026, 01:07 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 20, 2026, 01:40 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jan 20, 2026, 04:00 AM UTC
The incident has been resolved
- resolved Jan 20, 2026, 04:00 AM UTC
The incident has been resolved.
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