Is Netskope down?

We are currently investigating this issue.

We are investigating a service impacting incident at the QRO1 datacenter(s) for the following service(s) Gateway, Proxy Chaining, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope continues to actively investigate the ongoing service degradation. Our engineering teams are currently gathering and analyzing additional data to pinpoint the root cause and safely implement a mitigation strategy. As soon as we have more information, we will communicate it.

The investigation into the service degradation is still ongoing. Netskope is currently checking network traffic to help isolate the root cause. As soon as we have more information, we will communicate it

To help minimize impact for our users, Netskope has modified routing paths to optimize traffic flow to the affected POP. While this step aims to improve performance, we are still actively working to identify the root cause of the service degradation. As soon as we have more information, we will communicate it.

Following a network analysis, Netskope identified an issue with a specific ISP link (Cogent). To restore optimal service, we are currently working to reroute traffic through an alternative, healthy ISP link. We will provide an update once we have more information.

A fix has been implemented and we are monitoring the results.

Following the recent change to remove the affected Cogent ISP link and redirect traffic to a healthy path, several customers have reported a return to stability and optimal performance. We will continue to monitor the service overnight and gather additional feedback tomorrow morning before officially marking this incident as mitigated.

Netskope has identified a potential certificate validation issue affecting global data plane services across multiple regions, including EMEA, APAC, and the Americas. A corrective certificate update is being deployed across the affected infrastructure, followed by proxy service restarts to ensure the updated configuration takes effect. The rollout is being coordinated across regions, and validation testing is underway to confirm the expected certificate validation behavior. Further updates will be shared as the rollout progresses.

We are currently investigating this issue.

We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) EProxy, GRE, GSLB, IPSEC, Netskope Client, Proxy Chaining. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope has deployed the corrective certificate update and is progressively applying the changes across global data plane regions, with validation underway to confirm the expected behavior and minimize potential customer impact.

Netskope has completed the corrective certificate update and associated proxy service restarts across the PBMM environment. The changes have been applied successfully, and no customer impact is expected. For commercial environments, Netskope continues to roll out the corrective certificate update across global data plane regions. The team is validating the changes as the rollout progresses to ensure the expected behavior and minimize potential customer impact. Further updates will be shared as the rollout progresses.

Netskope has successfully completed the security update and associated service restarts across the India region POPs, including Mumbai (BOM1, BOM2), Delhi (DEL1, DEL2), Hyderabad (HYD1), Chennai (MAA1), and Kolkata (CCU1). Post-update connectivity validation has confirmed that connections involving the affected certificate chains are being blocked as expected. Services across these locations are operating normally following the update. We will continue to share updates as progress is made across the remaining regions.

Netskope has completed the corrective update in additional regions. Work continues across the remaining locations, with validation ongoing. Further updates will be shared as progress is confirmed.

Netskope has completed the corrective certificate update and associated service restarts across all cloud data centers. An emergency hotfix is being prepared for Dataplane On Premises (DPOP) appliances. Further updates, including hotfix availability and deployment guidance, will be provided through the Support Portal.

Engineering continues to finalize the emergency hotfix for Dataplane On Premises (DPOP) appliances. All Netskope-managed cloud data centers remain fully remediated. Further updates will be shared once the DPOP hotfix is available for deployment.

Netskope is still working on emergency hot fixes for the DPoP certificate issue. Testing and validation have to be finished before we can release them. More information can be found in the Support Portal.

Emergency hot fixes for the DPoP certificate issue are still in progress, and the manual workaround has been successfully tested. Please visit the Support Portal for details. We will provide another update within four hours.