Resolved after 2 hours 33 minutes, affecting SV5 — San Jose, United States, on October 14, 2026.
The issue has been mitigated, we are continuing to monitor the results.
Affected components
Update timeline
- investigating Oct 14, 2026, 07:37 PM UTC
We are currently investigating this issue.
- resolved Oct 14, 2026, 07:37 PM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) DEM. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 14, 2026, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 08:57 PM UTC
Netskope continues to monitor the platform
- monitoring Oct 14, 2026, 09:48 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 14, 2026, 10:10 PM UTC
The incident has been resolved.
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