Resolved after 16 hours 41 minutes, on February 20, 2026.
Netskope has successfully rolled back the changes that caused the recent impact. Customers no longer need to use the temporary workaround.
Update timeline
- investigating Feb 20, 2026, 02:04 PM UTC
We are currently investigating this issue.
- resolved Feb 20, 2026, 02:04 PM UTC
Netskope has received reports from customers that are missing recent malware scan events in SkopeIT.
- resolved Feb 20, 2026, 03:20 PM UTC
Netskope continues to investigate this issue.
- resolved Feb 20, 2026, 04:26 PM UTC
Netskope continues to investigate the issue.
- resolved Feb 20, 2026, 09:01 PM UTC
Netskope is in the process of implementing a fix. More details can be found in the support portal.
- resolved Feb 20, 2026, 09:38 PM UTC
Netskope has begun deploying a fix. More details can be found in the support portal.
- resolved Feb 21, 2026, 06:42 AM UTC
This incident has been resolved. More details can be found in the support portal.
- resolved Feb 21, 2026, 06:45 AM UTC
The incident has been resolved
- resolved Feb 21, 2026, 06:45 AM UTC
The incident has been resolved.
- resolved Feb 27, 2026, 11:01 PM UTC
Netskope has successfully rolled back the changes that caused the recent impact. Customers no longer need to use the temporary workaround.
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