Netskope incident
Service Impact to FRA2, SJC2, ZUR2, DFW3, SIN2 Data Center.
Resolved after 2 hours 43 minutes, affecting DFW3 — Dallas, United States and FRA2 — Frankfurt, Germany and 1 more, on March 24, 2026.
The incident has been resolved
Affected components
Update timeline
- investigating Mar 24, 2026, 04:17 AM UTC
We are currently investigating this issue.
- resolved Mar 24, 2026, 04:17 AM UTC
We are investigating a service impacting incident at the FRA2, SJC2, DFW3, ZUR2, SIN2 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Mar 24, 2026, 04:29 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- monitoring Mar 24, 2026, 05:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 06:47 AM UTC
During the ongoing monitoring, we identified that the issue was not limited to FRA2 and also impacted San Jose, California, USA (SJC2), Dallas, Texas, USA (DFW3), Zurich, Switzerland (ZUR2) and Singapore (SIN2). Our teams are actively engaged in implementing the fix across the other impacted management planes to ensure full service stability.
- resolved Mar 24, 2026, 07:00 AM UTC
The incident has been resolved
- resolved Mar 24, 2026, 07:00 AM UTC
The incident has been resolved.
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