Issue with Document Generation

Update timeline

1. investigating Feb 06, 2026, 02:35 PM UTC

   Our technical teams are aware of the reported issue and are actively researching the issue and its impact. Further status and updates to be provided in 30 minutes (09:00 CST).

2. investigating Feb 06, 2026, 03:13 PM UTC

   09:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (09:30 CST).

3. investigating Feb 06, 2026, 03:38 PM UTC

   09:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (10:00 CST).

4. investigating Feb 06, 2026, 04:11 PM UTC

   10:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (10:30 CST).

5. investigating Feb 06, 2026, 04:37 PM UTC

   10:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (11:00 CST).

6. investigating Feb 06, 2026, 05:00 PM UTC

   11:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (11:30 CST).

7. investigating Feb 06, 2026, 05:45 PM UTC

   11:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (12:00 CST).

8. investigating Feb 06, 2026, 06:13 PM UTC

   12:15 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (12:45 CST).

9. identified Feb 06, 2026, 06:45 PM UTC

   12:45 CST update - We have identified the issues causing service interruption. Some services have been restored, and repairs are being made to recover all services shortly. Further status and updates to be provided in 30 minutes (13:15 CST).

10. identified Feb 06, 2026, 07:20 PM UTC

    13:15 CST update - We have identified the issues causing service interruption. Some services have been restored, and repairs continue to be made to recover all services. Further status and updates to be provided in 30 minutes (13:45 CST).

11. identified Feb 06, 2026, 07:50 PM UTC

    13:45 CST update - We continue to work to restore services and are progressing on root cause analysis. Further status and updates to be provided in 30 minutes (14:15 CST).

12. identified Feb 06, 2026, 08:15 PM UTC

    14:15 CST update - We continue to work to restore services and are progressing on root cause analysis. Further status and updates to be provided in 30 minutes (14:45 CST).

13. identified Feb 06, 2026, 08:51 PM UTC

    14:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 2 hours (16:45 CST).

14. identified Feb 06, 2026, 10:44 PM UTC

    16:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 3 hours or sooner upon resolution (19:45 CST).

15. identified Feb 07, 2026, 01:39 AM UTC

    19:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 3 hours or sooner upon resolution (22:45 CST).

16. resolved Feb 07, 2026, 03:07 AM UTC

    21:05 CST update - The issue has been resolved, and a detailed post mortem will be provided to impacted customers over the next week.