Neostella Outage History

Neostella is up right now

Pingoru has recorded 10 incidents for Neostella: 10 in the last 12 months and 2 in the last 90 days.

Source: status.neostella.com

10incidents recorded
10last 12 months
2last 90 days
5 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Neostella in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202610 of 720 (0%)
July 2026118 of 744 (2%)
August 202600 of 744 (0%)
September 202612 of 720 (0%)
October 202611 of 580 (0%)

Incidents, newest first

Minor October 10, 2026 Login issue 1h 3m Authentication

Started Oct 10, 2026, 06:26 PM UTC· resolved Oct 10, 2026, 07:29 PM UTC

  1. investigating Oct 10, 2026, 06:26 PM UTC

    Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed.

  2. identified Oct 10, 2026, 06:33 PM UTC

    Our technical teams have identified the reported issue and are actively pursuing the fix or remediation. Further status and updates to be provided here as needed.

  3. identified Oct 10, 2026, 06:43 PM UTC

    Our technical teams continue to work on resolution. Next update by 2 PM CDT.

  4. monitoring Oct 10, 2026, 07:03 PM UTC

    Our technical teams have successfully addressed the reported issue and are actively monitoring the platform for recurrence and overall performance and health. Further status and updates to be provided here as needed.

  5. resolved Oct 10, 2026, 07:29 PM UTC

    The reported has been confirmed as fixed and our technical teams have marked the incident as resolved. Further status and updates to be provided here as needed.

Read the full incident report →

Minor September 4, 2026 Issue reported with Document generation 2h 12m Document Management, Document Generation, Document - OCR

Started Sep 04, 2026, 06:44 PM UTC· resolved Sep 04, 2026, 08:56 PM UTC

  1. investigating Sep 04, 2026, 06:44 PM UTC

    Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed.

  2. investigating Sep 04, 2026, 07:00 PM UTC

    Our technical teams have identified a potential root cause and are investigating next steps for remediation. Further status and updates to be provided here as needed.

  3. monitoring Sep 04, 2026, 07:21 PM UTC

    As of 2:13 pm CT, our technical teams have successfully addressed the reported issue and are actively monitoring the platform for recurrence and overall performance and health. Further status and updates to be provided here as needed.

  4. resolved Sep 04, 2026, 08:56 PM UTC

    The reported issue has been confirmed as fixed and our technical teams have marked the incident as resolved. Further status and updates to be provided here as needed.

Read the full incident report →

Minor July 7, 2026 Platform Application unavailable 18h 1m Data Stream, Document Management, Messaging/Communications, Neostella AI and 16 more

Started Jul 07, 2026, 06:56 PM UTC· resolved Jul 08, 2026, 12:58 PM UTC

  1. investigating Jul 07, 2026, 06:56 PM UTC

    Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Timeline reports: First occurrence this morning from 7:22 am CT to 8:02 am CT. New reports began at 1:15 pm CT.

  2. monitoring Jul 07, 2026, 07:29 PM UTC

    Our technical teams have identified the issue and are working on a fix. We are actively monitoring the recovery of all services. Further status and updates will be provided here.

  3. monitoring Jul 07, 2026, 08:15 PM UTC

    Our technical teams have verified full restoration of services and are actively monitoring the platform. Updates and details of root cause analysis to follow.

  4. resolved Jul 08, 2026, 12:58 PM UTC

    Our technical teams continue to monitor the platform and have not seen any recurrence of this issue. They are working through the post mortem steps with the vendor of the affected component to address future occurrence of the issue. We will post further updates as they are available.

Read the full incident report →

Minor June 26, 2026 Platform - application unavailable 9m Data Stream, Document Management, Messaging/Communications, Neostella AI and 16 more

Started Jun 26, 2026, 04:13 PM UTC· resolved Jun 26, 2026, 04:22 PM UTC

  1. investigating Jun 26, 2026, 04:13 PM UTC

    Internal reports of widespread unavailability to the Platform. Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed.

  2. resolved Jun 26, 2026, 04:22 PM UTC

    The reported issue has been confirmed as fixed and our technical teams have marked the incident as resolved. Root cause was a back-end sync issue which was addressed and resolved by our DevOps team.

Read the full incident report →

Critical February 20, 2026 Platform Login Issues in Production –

Started Feb 20, 2026, 01:57 PM UTC· resolved Feb 20, 2026, 01:57 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor February 19, 2026 Display issue affecting UI Menu 1h 58m Roles and Permissions

Started Feb 19, 2026, 04:26 PM UTC· resolved Feb 19, 2026, 06:24 PM UTC

  1. investigating Feb 19, 2026, 04:26 PM UTC

    Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed.

  2. identified Feb 19, 2026, 04:57 PM UTC

    Our technical teams have identified the root cause and working to restore all affected services. Next update upon resolution or at 11:30 CT.

  3. identified Feb 19, 2026, 05:30 PM UTC

    Root cause identified and service restoration is nearly complete. Next update upon resolution or at 12:00 CT.

  4. identified Feb 19, 2026, 06:00 PM UTC

    Service restoration continues and is nearly complete. Next update upon resolution or at 13:00 CT.

  5. resolved Feb 19, 2026, 06:24 PM UTC

    Service restoration and validation complete as of 12:20 CT. If you continue to experience any issues, please report through Neostella help channels.

Read the full incident report →

Minor February 6, 2026 Issue with Document Generation 12h 32m Document Management, Document Generation, Authentication

Started Feb 06, 2026, 02:35 PM UTC· resolved Feb 07, 2026, 03:07 AM UTC

  1. investigating Feb 06, 2026, 02:35 PM UTC

    Our technical teams are aware of the reported issue and are actively researching the issue and its impact. Further status and updates to be provided in 30 minutes (09:00 CST).

  2. investigating Feb 06, 2026, 03:13 PM UTC

    09:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (09:30 CST).

  3. investigating Feb 06, 2026, 03:38 PM UTC

    09:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (10:00 CST).

  4. investigating Feb 06, 2026, 04:11 PM UTC

    10:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (10:30 CST).

  5. investigating Feb 06, 2026, 04:37 PM UTC

    10:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (11:00 CST).

  6. investigating Feb 06, 2026, 05:00 PM UTC

    11:00 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (11:30 CST).

  7. investigating Feb 06, 2026, 05:45 PM UTC

    11:30 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (12:00 CST).

  8. investigating Feb 06, 2026, 06:13 PM UTC

    12:15 CST update - Our technical teams continue to research the reported issue. Further status and updates to be provided in 30 minutes (12:45 CST).

  9. identified Feb 06, 2026, 06:45 PM UTC

    12:45 CST update - We have identified the issues causing service interruption. Some services have been restored, and repairs are being made to recover all services shortly. Further status and updates to be provided in 30 minutes (13:15 CST).

  10. identified Feb 06, 2026, 07:20 PM UTC

    13:15 CST update - We have identified the issues causing service interruption. Some services have been restored, and repairs continue to be made to recover all services. Further status and updates to be provided in 30 minutes (13:45 CST).

  11. identified Feb 06, 2026, 07:50 PM UTC

    13:45 CST update - We continue to work to restore services and are progressing on root cause analysis. Further status and updates to be provided in 30 minutes (14:15 CST).

  12. identified Feb 06, 2026, 08:15 PM UTC

    14:15 CST update - We continue to work to restore services and are progressing on root cause analysis. Further status and updates to be provided in 30 minutes (14:45 CST).

  13. identified Feb 06, 2026, 08:51 PM UTC

    14:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 2 hours (16:45 CST).

  14. identified Feb 06, 2026, 10:44 PM UTC

    16:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 3 hours or sooner upon resolution (19:45 CST).

  15. identified Feb 07, 2026, 01:39 AM UTC

    19:45 CST update - We continue to work on restoration of services and root cause analysis. Further status and updates to be provided in 3 hours or sooner upon resolution (22:45 CST).

  16. resolved Feb 07, 2026, 03:07 AM UTC

    21:05 CST update - The issue has been resolved, and a detailed post mortem will be provided to impacted customers over the next week.

Read the full incident report →