Neostella incident

Login issue

Resolved after 1 hour 3 minutes, affecting Authentication, on October 10, 2026.

resolved Oct 10, 2026, 07:29 PM UTC

The reported has been confirmed as fixed and our technical teams have marked the incident as resolved. Further status and updates to be provided here as needed.

Started
Oct 10, 2026, 06:26 PM UTC
Resolved
Oct 10, 2026, 07:29 PM UTC
Duration
1h 3m
Detected by Pingoru
Oct 10, 2026, 06:26 PM UTC

Affected components

Authentication

Update timeline

  1. investigating Oct 10, 2026, 06:26 PM UTC

    Our technical teams are aware of the reported issue and are actively researching to identify the root cause of the issue and its impact. Further status and updates to be provided here as needed.

  2. identified Oct 10, 2026, 06:33 PM UTC

    Our technical teams have identified the reported issue and are actively pursuing the fix or remediation. Further status and updates to be provided here as needed.

  3. identified Oct 10, 2026, 06:43 PM UTC

    Our technical teams continue to work on resolution. Next update by 2 PM CDT.

  4. monitoring Oct 10, 2026, 07:03 PM UTC

    Our technical teams have successfully addressed the reported issue and are actively monitoring the platform for recurrence and overall performance and health. Further status and updates to be provided here as needed.

  5. resolved Oct 10, 2026, 07:29 PM UTC

    The reported has been confirmed as fixed and our technical teams have marked the incident as resolved. Further status and updates to be provided here as needed.

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