Resolved after 1 hour 47 minutes, affecting Neon CRM, on September 15, 2026.
We have implemented a fix for the problem. We estimate all emails that had been delayed will be sent in the next 30 minutes (by 7:00pm CDT).
Affected components
Update timeline
- identified Sep 15, 2026, 09:57 PM UTC
We have identified an issue in the Neon CRM email campaign system that has slowed down its ability to send emails. This has resulted in email campaigns sending much slower than normal. We have identified the root cause of the issue and are working towards its resolution.
- monitoring Sep 15, 2026, 11:22 PM UTC
We have implemented a fix for the problem. We estimate all emails that had been delayed will be sent in the next 30 minutes (by 7:00pm CDT).
- resolved Sep 16, 2026, 02:56 AM UTC
All delayed emails have been sent.
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