Nebula incident
Degraded Performance on Dashboards and Apps - Calls Unaffected
Resolved after 4 hours 59 minutes, affecting Dashboard and Mobile Applications and 1 more, on October 17, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 17, 2025, 11:00 AM UTC
Our team are investigating degraded performance across dashboards and softphone applications, including chat and presence. Calls and hardware functions are not affected, and all other services are fully operational. We're actively working to address and will update within 20 minutes.
- identified Oct 17, 2025, 11:22 AM UTC
Our team have identified the origin of the issue and are working to restore service ASAP.
- monitoring Oct 17, 2025, 12:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2025, 03:59 PM UTC
This incident has been resolved.
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