Nebula incident
Portal Login and Order Management - Third Party Issue - No Core Services Affected
Resolved after 4 hours 42 minutes, affecting Dashboard, on October 7, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Oct 07, 2026, 10:19 AM UTC
We have identified an issue with our partner portal and dashboards, which is due to an ongoing incident with our third party CRM service. Service will resume automatically once resolved, and all core services including calls and app access will remain unaffected.
- monitoring Oct 07, 2026, 10:47 AM UTC
We have implemented a manual workaround to restore portal and dashboard access while the incident with our third party CRM service remains ongoing. We will continue to monitor and implement further fixes if necessary until we can confirm this is fully resolved.
- monitoring Oct 07, 2026, 11:32 AM UTC
Due to the ongoing issues, we are seeing issues with customer viewing licence quantities, and managing and creating commitments and new orders. We are exploring a fix with urgency to restore full service.
- monitoring Oct 07, 2026, 11:59 AM UTC
All order process issues should also now be resolved.
- monitoring Oct 07, 2026, 11:59 AM UTC
We are continuing to monitor for any further issues.
Your product runs on more than Nebula
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services