Resolved after 6 hours 38 minutes, affecting Core Network and Dashboard, on October 20, 2025.
After a period of successful monitoring we're closing this incident as resolved.
Affected components
Update timeline
- identified Oct 20, 2025, 09:57 AM UTC
Our team are aware of issues with AWS affecting some services which this morning were limited to SMS delivery, such as 2FA and mobile verification codes. While AWS are reporting recovery in some areas of their network, we have begun to see calls impacted for some customers and are investigating this with urgency. https://www.bbc.co.uk/news/live/c5y8k7k6v1rt We apologise for the delayed acknowledgement of this issue, as our status page provider was also affected by the above outage.
- identified Oct 20, 2025, 10:13 AM UTC
We continue to investigate the issue however our mitigation steps have been successful and we're seeing services restored to across affected zone. Next update in 20 minutes.
- monitoring Oct 20, 2025, 10:32 AM UTC
We've seen all areas of our network return to normal service, in the wake of the recovery of multiple providers following the AWS outage. We'll continue to track all third party services and will close this incident as resolved following a prolonged monitoring period. We greatly appreciate your patience and understanding during this time.
- resolved Oct 20, 2025, 04:35 PM UTC
After a period of successful monitoring we're closing this incident as resolved.
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