Resolved after 1 hour 31 minutes, affecting Core Network and Dashboard and 1 more, on October 31, 2025.
A fix for chat on desktop apps has been successfully tested and deployed, and we will monitor this update in our live environment for a fixed period.
Affected components
Update timeline
- investigating Oct 31, 2025, 10:59 AM UTC
We are currently investigating reports of presence / chat messages not updating on desktop apps only (mobile apps are unaffected). There is no impacts to calls, all other app features, or dashboards / portal, which remain fully operational. We will provide a further update shortly.
- identified Oct 31, 2025, 11:11 AM UTC
We have identified the root cause impacting chat messages on desktop apps and are currently deploying a fix. Once deployed, we will confirm this and move to a monitoring status.
- monitoring Oct 31, 2025, 11:35 AM UTC
A fix for chat on desktop apps has been successfully tested and deployed, and we will monitor this update in our live environment for a fixed period.
- resolved Oct 31, 2025, 12:30 PM UTC
Following a successful monitoring period, this incident has been resolved.
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